Privacy Statement

This website is operated by TIANXI HOLDINGS PTY LTD (ABN 18 649 070 262). HOISTON Packaging is a marketing brand used on this website.

This Privacy Statement applies to personal information collected through the HOISTON Packaging website, including contact forms, quote requests, email links, and related website interactions.

It is intended to reflect good Australian privacy practice and, where applicable, relevant obligations under the Privacy Act 1988 (Cth).

Last updated: 7 April 2026.

Through the website we may collect:

• name, business name, email address and phone number;
• details you include in enquiry or quote request forms;
• records of correspondence with us;
• basic technical and usage information such as IP address, browser, device and page interaction data; and
• spam-prevention and security verification data used to protect website forms.

We collect information directly from you when you submit a website form, contact us by email or phone, or otherwise communicate through the site.

We may also collect limited technical information automatically through website hosting, analytics, security tools, cookies and similar technologies.

We use personal information to:

• respond to enquiries and quote requests;
• assess likely machinery, parts, service or project requirements;
• communicate with you about your enquiry;
• improve website performance, usability and security;
• detect spam, abuse or malicious traffic; and
• meet legal, operational and record-keeping obligations.

The website may rely on third-party providers for hosting, security, analytics, form protection and email transmission. At the date of this statement that may include infrastructure or services such as Vercel, Cloudflare and Resend, together with other business technology providers used from time to time.

These providers may process information on our behalf for the limited purpose of running, protecting and communicating through the website.

Some website service providers may store or process information outside Australia. This may include the United States or other jurisdictions where our service providers operate.

At the date of this statement, likely overseas processing locations include infrastructure or service-provider environments used by providers such as Vercel, Cloudflare and Resend.

We may use cookies, analytics tools, anti-spam measures and security services to understand website usage, maintain performance, and reduce abuse of the enquiry path.

You can usually manage cookies through your browser settings, although some site functionality may be affected if you disable them.

We take reasonable steps to protect information against misuse, interference, loss, unauthorised access, modification and disclosure.

Personal information is retained only for as long as reasonably necessary for enquiry handling, legitimate business records, legal obligations, and dispute management.

You may request access to or correction of personal information we hold about you by contacting contact@hoiston.com.au.

Privacy complaints or escalation requests can be directed to the same contact point, which will be managed by TIANXI HOLDINGS PTY LTD.

TIANXI HOLDINGS PTY LTD (ABN 18 649 070 262)

Baulkham Hills NSW 2153, Australia

Email: contact@hoiston.com.au

Phone: +61 (02) 5550 1470